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Setting guide / FGBB User Support

Setting guide

Internet connection method for each type

• LAN Type
• ACLC Type
• ADSL Type

• VDSL Type(1)
• VDSL Type(2)
• VDSL Type(3)

Network setting

• Windows Vista
• Windows XP
• Windows 2000

• MacOSX 10.5.x
• MacOSX 10.4.x
• MacOSX 10.3.x
• MacOSX 10.2.x

E-mail setting

• Windows Mail
• Outlook Express
• Macintosh Mail
• FGBB (fgb2.jp) mail

• Google Apps for FGBB (fgb2.jp) POP access

FAQ

Frequently asked questions from FGBB users are shown here.

Question about FGBB service

• I have seen posters and advertises saying "use for free", but is it really free of charge?
• How fast is the connection speed?
• Can I use service without a fixed telephone?
• Is there a limit for transmission and reception of emails?
• I want your staff to come my home and set up connections.
• I want to have a server in my home, but can use your service?
• Can I use light telephone, IP phone or other telephone services?
• Can I use Internet anywhere in the room?
• Could you tell me my email's password again? I don't remember it.
• Do I have to buy LAN cable bymyself?

Question about application

• I want to apply, but do I need to do construction?
• I am going to move into an FGBB compliant apartment house. Can I use Internet from the day I move into?
• How long does it take from an application to be able to use Internet?
• Do I heve to prepare something before applying?
• I want to confirm and revise the contents of my application.
• I want to cancel the contract with the provider I am using now.
• How do I change my e-mail address?
• How many characters can I use for my e-mail address?
• I have to move from the current apartment house, do I take any procedures?
• Can I use FGBB service continuously in the new apartment house I move into?
• I will be away from my home for a long period so can I stop the service temporarily?
• Can a company apply for the service?
• Does cancel fee occur?

Question about Internet connection

• I use Internet from today, but I cannot get connected to Internet.
• It has become unable to get connected to Internet.
• Can I connect a modem and a router I own?
• Can I use plural personal computers?
• I want to use e-mail service of another provider through FGBB.
• LINE light of the modem does not turn on (VDSL type).
• Can I connect a gaming machine (fixed type, portable type)?
• I play an online game (such as Lineage), please open a specific port.
• Is there a way to prevent my PC from virus infection?
• My personal computer has become virus-infected.

Application / inquiry for FGBB

We reply to an application by e-mail in 24 hours from the time we receive it.
Please write in name of your apartment building and room number.
　* Please be forewarned that we may be late for replying in some holidays.
　* When you are in a hurry, please contact us by phone (except holidays)